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Head of Product

What on earth is Webgility? Webgility is making business easier for e-commerce companies. Imagine a small business can automate all their back-office operations and spend their time doing only the thing they love: growing their business. We provide a SaaS platform that integrates their back-office apps, automates their operations, and provides unique analytics so SMBs can compete and grow.

Webgility is looking for an experienced product leader to take our products and our business to the next level. We're the #1 backoffice app for e-commerce SMBs with thousands of customers using our products every day. You'll work closely with the executive team to refine the product vision, design the ideal customer experience and deliver impactful product that will accelerate customer adoption and business growth.

The ideal candidate will have extensive expertise in designing, building, launching, and scaling SaaS applications, ideally in the SMB market. You will be a forward-thinking, technically astute, hands-on leader who sets the bar high and coaches the team to achieving goals—all in an efficient, drama-free environment.

We are looking for a highly effective leader who excels at developing team skills and being fully responsible for—and engaged in—all aspects of building an exceptional software experience. You will lead and inspire a passionate and diverse group, ensuring that Webgility’s mission is consistently represented, setting the tone for our products, philosophy, and approach. You will conceptualize the strategy and drive operational efficiency within our product teams. You will be a valued member of Webgility’s stellar executive team which is involved in big-picture mission, vision, and direction for the business.

You will lead our growing team of product managers and user experience designers across our offices in San Francisco and Indore, India. You will own all product initiatives for the company, and work closely with our VP of Engineering and his team to deliver world-class products for the SMB market.

What’s it like to work at Webgility? We like to laugh and we live full, meaningful lives outside of work. We’re all smart. Above all, we are nice to each other, we’re professional, we don’t take things personally. We like to eat good food. Sometimes we do yoga. Sometimes we go to happy hour. We’ve outgrown the Nerf guns, thank goodness. Our CEO is a very well-balanced human who doesn’t take himself too seriously. We know how good we have it and don’t take it for granted. No Kool Aid required for employment. But enough about us…

YOUR RESPONSIBILITIES

  • Drive innovation to create "magic" for Webgility SMB customers through amazing products, automation, and business intelligence
  • Own and drive all key customers including self-service conversion, feature adoption, usage, and retention
  • Execute on the strategic vision for the company by leading a team of 5+ (product managers and UX/UI designers) across our offices in San Francisco and India
  • Oversee all aspects of product design and development
  • Work closely with the engineering team to deliver world-class web, mobile, and desktop-based SaaS products
  • Provide leadership and own the technical strategy for Webgility's software products
  • Design and deliver complex automation and analytics solutions that are easy to use and support hundreds of thousands of SMB customers worldwide
  • Continuously grow the team by attracting top talent and developing a solid onboarding program
  • Interface with sales, marketing, and customer success teams to support their technology needs
  • Leverage insights from customers to help drive broader business decisions and changes to the technology roadmap
  • Be a product expert, technology evangelist and thought leader within your team, the company, and the market

YOUR EXPERIENCE  

The ideal candidate will be experienced in designing large-scale, business-critical SaaS applications and have a proven track record for building world-class product teams in a global setting. Must have the ability to manage the entire product development organization, including technical and business stakeholders, while working closely with customers and other internal departments to deliver amazing products and a seamless team experience with a shared purpose.

  • Demonstrated success in delivering scalable mass market SaaS applications on-time, within budget, and with high quality and system security
  • Proven record in leading product development with distributed teams and solving complex customer problems
  • Strong understanding of development technologies including OOP, C#/Microsoft.NET, SQL Server, Javascript
  • Proven experience in building web/desktop/mobile applications and deploying high availability solutions on cloud based platforms (AWS, Azure, Google)
  • Proven expertise in designing and delivering complex integration and automation solutions
  • Working knowledge of client/server, desktop, mobile, database, and development tools
  • Experienced in agile development methodologies and can be a champion and coach for driving best practices
  • Expertise in e-commerce applications: shopping carts, marketplaces, inventory systems, shipping, taxes, etc.
  • Proven leader who can attract and develop top talent
  • Must be willing to roll up sleeves to provide hands-on coding and coaching
  • Deep passion for the B2B SaaS experience and commitment to creating delightful experiences and building customer loyalty
  • Ability to gather, synthesize, and analyze information to make recommendations that will improve product performance, security, availability, and scalability

YOUR QUALIFICATIONS

  • 10+ years of product management with experience building and managing remote teams, must be in a fast-growing SaaS environment
  • Solid foundation of an advanced degree in computer science or similar field
  • Experienced in designing and delivering large scale, high-availability, highly secure software applications or platforms
  • Extensive analytical skills and data driven approach to understanding and impacting engineering teams and product metrics
  • Experience with localization and global product expansion is a plus
  • Proven negotiation and leadership skills at an executive level
  • OUR STACK

.NET, Javascript, jQuery, React, MS-SQL, Redis, MongoDB, kendoUI, Google Charts, Entity Framework, Signal IR, ElasticSearch, Node.js

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