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User Researcher

We’re looking for a fabulous team member who genuinely loves user research. Someone who can start with the tomes of data we’ve been collecting over the years and supplement it with some explicit data gathering and customer validation to drive analysis and insights on which the team can take action.

We’re making a move towards a jobs-to-be-done framework, but we don’t believe any theory is all-encompassing. So the right person will be familiar with applying JTBD in a research context, but flexible enough to pick up other frameworks on the fly.

Most importantly, this person must be able to balance the act of getting into each individual customer’s mind with a broad company, product, and industry view. The right person will both empathize and speak with the voice of the customer, as well as tie in larger trends from around the company and the industry.

If you’re that person and you want to lead the charge to move user research up the list of priorities, and show what impact early focus in this area can bring, check out the official job post.


You are

  • Someone who believes user research should be done early and often, and wants to be part of that shift at a small leading-edge company. You get excited about our perspective.
  • Someone who is familiar with quantitative research methods, comfortable with metrics and A/B tests, and is able to synthesise quantitative data with qualitative user research
  • A team player who enjoys collaborative work in a small, dynamic, data-driven, creative environment
  • The face and more important the ears of a company -- comfortable setting up, conducting, and drawing insights from, User Tests in person as well as remotely.
  • A customer interaction junkie: you feel a little off if its been too long since you last talked to a customer or prospect

You have

  • A love for asking questions, seeking answers, and working with others to solve difficult problems
  • A real understanding and experience utilizing our current jobs-to-be-done framework, plus the mental flexibility to pick up new theories as we go
  • Hands-on experience doing end-to-end design research for products and/or services including planning, scoping, conducting, data gathering, analyzing, summarizing, presenting findings, and making recommendations
  • Combined quantitative data and qualitative research skills and experience to round out insights
  • Experience applying a range of research methods with both creativity, scrappiness, and critical thinking
  • Examples of projects where your research insights led to better informed design decisions
  • Great storytelling and communication skills, the ability to speak fluently to business people, designers, engineers, and other stakeholders, to communicate findings both verbally and in writing

It's a bonus if you have

  • Worked on a new product, feature, or service launch
  • Experience in a startup environment
  • Created some of your own guerrilla methods for doing research
  • Built momentum around people-centered research and design in a team or company culture


If Interested:

  • Share your reactions to our medium article about User Research as part of your cover letter, and mention one angle you think we missed.
  • Submit your resume (obviously)
  • Share your portfolio of work, if possible
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